Contact and Support
How to get help with a Ramalama AI account, video, payment or privacy question.
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Contact Ramalama AI
Email: support@ramalamaai.org
You do not need an account to email us. If you have an account, you can also sign in and open Support Tickets.
Privacy and deletion requests
To request access to or deletion of uploaded photos, generated videos or related account records, email us from your account email address where possible, and include the relevant video task ID(s). We may need to verify account ownership. Requests are reviewed for data under our control, including any information that must be retained for payment records, security or legal obligations. Third-party AI providers may have separate retention practices; there is no promised automatic deletion deadline.
Billing, refunds and video issues
For a charge dispute, unused credit or unsuccessful job, include the order number or task ID where available. Payment refund requests are reviewed individually and are not automatically granted; confirmed rendering failures may restore a video credit separately. If a job has an uncertain status, contact us before trying again to avoid duplicate charges. Never email passwords, full card numbers or sensitive payment credentials.
Independent fan-made tool. Not an official product or service. See our privacy policy and terms of service for details.